If you would like to exchange or return your order for any reason, you can do so in exchange for the same item in a different size (as long as it is in stock) or in exchange for online store credit. We do not accept returns in exchange for a refund. You have 14 days to let us know about returning the package in its original packaging with original tags and labels attached. Items that have not been returned in their original packaging, with tags and labels missing or have been worn/washed will not be accepted and will be sent back to you. We cannot accept any faulty returns if the care instructions have not been followed.
Shipping and return postage are down to you, with customers outside the EU responsible for all duties. Once we have shipped the order and have provided the customer with tracking information, we are not responsible for any packages lost or damaged in transit, missed deliveries or undeliverable addresses. We are also not responsible for any returned packages that are lost or damaged in transit. We highly recommend that customers return their items using a tracked postal service and to notify us at info@robertaeiner.com with the tracking information.
